Returns & Exchange Page FAQ's
Returns & Exchanges Made Simple — We're Here to Help
Designed to Give You Confidence in Every Purchase
At thinKitchen®, your satisfaction is our priority. We follow clear and transparent return and exchange practices to ensure a smooth and reliable experience every time you shop with us. If your order arrives damaged or defective we’re here to support, you with a straightforward and responsive resolution process. Our team is committed to assisting you quickly, professionally, and with the highest level of care — because great service matters just as much as great products.
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Is my purchase eligible for an exchange or refund?
Your order is eligible for an exchange or refund only under the following conditions:
- The product delivered to you is incorrect in size or not the item you ordered.
- The item received is genuinely damaged or has a manufacturing defect.
If your item is damaged or defective, please take a photograph immediately upon delivery and contact us within 48 hours with the following details:
- Order number
- Delivery address
- Reason for return or exchange
- Photograph of the incorrect or defective product
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)
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When will I receive the exchanged item?
Once you raise a product exchange request and provide clear images of the item, our support team will review them to confirm whether the product is damaged, incorrect, or defective.
If the issue is confirmed, you will be offered either:
- A replacement / exchanged product, or
- Store credit for the value of the item.
Your exchanged product will be shipped once the incorrect or defective item reaches our warehouse in Gujarat and clears quality checks.
Please allow 3–5 working days for your replacement item to be dispatched from that time. Delivery times may vary depending on your location and the courier partner.
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)
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When will I receive my credit note?
A credit note will be issued once our team completes a quality check of the returned item at our warehouse.
Important details:
- Credit notes are issued only (refunds are not provided).
- If your purchase qualifies for a free return or exchange, the credit note will also include the proportionate shipping charge.
- Credit notes are valid for 6 months from the date of issue.
- They can be redeemed online.
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What should I do if I receive a damaged or defective product?
If your order arrives damaged, broken, or tampered, please follow these steps:
- Take a clear photograph of the product and packaging immediately.
- Contact us within 48 hours of delivery.
- Share your order number, delivery address, and issue details.
We will assist you with a replacement or credit note depending on your eligibility.
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)
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Which items cannot be returned or exchanged?
Based strictly on what your policy implies:
The following cannot be returned or exchanged:
- Products not reported within 48 hours for damage/defects
- Products that are neither incorrect nor defective
- Products without photographic proof
- Items not matching the conditions listed above
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How do I contact thinKitchen® for returns or exchanges?
You can reach our customer support team through:
Email: contact@seebagroup.com
Phone: +91-704522 3344
Hours: (Mon - Fri, 9 AM to 6 PM)
We aim to respond within 48 hours.
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What is the return timeline after I submit a request?
- You must contact thinKitchen within 48 hours of delivery
- Exchange/credit-note is processed after warehouse quality check
- Dispatch of exchanged product: 3–5 days after approval
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Where do I send the returned item?
You do not need to ship the product to us on your own. Once your return or exchange request is approved, our support team will arrange a logistics partner to pick up the item directly from your address.
The product will then be safely returned to our Gujarat warehouse through our authorized logistics partner.
For any help with the return pickup:
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)
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Can I exchange my product for a different colour or model?
Exchanges are processed only if the product you received is incorrect, damaged, or has a manufacturing defect.
We do not offer exchanges for colour, size, or model changes unless the item delivered does not match your order or arrives defective.
If eligible, your exchange will be initiated once the item reaches our Gujarat warehouse and passes the quality check. The replacement product will then be shipped within 3–5 working days.
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)
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Can I return a product purchased during a sale?
Yes — but only if it meets our standard return and exchange eligibility criteria:
- Wrong item delivered (wrong size/model)
- Product is damaged or has a manufacturing defect
- Reported within 48 hours of delivery with photographs
- Returned with order details & delivery address
Sale items follow the same return rules as regular items. A credit note will be issued after the warehouse quality check.
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Can someone pick up my return?
Yes. In eligible cases of incorrect or defective deliveries, our logistics partner will arrange for a pickup of the item.
You will receive instructions and timelines once your return request is approved by the customer support team.
Email: contact@seebagroup.com
Phone: +91-704522 3344 (Mon - Fri, 9 AM to 6 PM)